Rumbalist BCN Terms and Conditions
Welcome to Rumbalist BCN. These terms and conditions govern your use of our services and attendance at events organized by us. By participating in our events, you agree to comply with these terms and conditions.
General Information
- Business Name: Rumbalist BCN
- Location: Barcelona, Spain
- Social Networks: Instagram
Acceptance of Terms
By purchasing a ticket or attending one of our events, you agree to all the terms and conditions described here. If you do not agree with any of the terms, please do not participate in our events.
Purchase Tickets
- Tickets for our events can be purchased through our website or authorized points of sale.
Once the ticket has been purchased, no refunds or exchanges will be accepted, except in specific cases established by law.
It is the buyer’s responsibility to verify the details of the event before completing the purchase.
Return Policy
- Deadline for refund requests: Return requests must be made within 7 business days of ticket purchase.
- To request a return, send an email to [your contact email] with the order number and reason for the request.
- Returns will be subject to evaluation and will be processed according to our internal policies.
Return Conditions
- No refunds will be accepted if the request is made after the established deadline.
- Refunds will only be applied to the ticket price. Additional charges, such as service fees, are non-refundable.
- In the event of cancellation of the event by Rumbalist BCN, a full refund or the option to attend a rescheduled event will be offered.
Channels of attention for returns
In order to facilitate return requests, we provide you with the following service channels:
- Email: Send your return request to rumbalistbcn@gmail.com, including the order number and reason for the request.
- Phone: Call us at +34 676-631-492 during business hours (Monday to Friday from 10:00 to 18:00).
Conditions to be Eligible for a Refund
To be eligible for a refund, the following conditions must be met:
Application Deadline: The request for refund must be made within 7 working days after the purchase of the ticket.
Ticket Status: The ticket must not have been used. Any ticket that has been scanned or used to enter an event will not be eligible for refund.
Reason for Return: Returns will be accepted for justified reasons, such as:
- Cancellation of the event.
- Rescheduling of the event that prevents the buyer’s attendance.
- Errors in the purchase (duplicity of tickets, errors in the date).
Necessary Documentation: The return request must include:
- Order number.
- Copy of the ticket (in digital or physical format).
- Detailed reason for return.
Non-Refundable Charges: Refunds will only be applied to the ticket price. Additional charges, such as service fees or processing fees, are non-refundable.
Review and Approval: All return requests will be subject to a review by our staff. We reserve the right to approve or reject return requests based on compliance with the conditions stated herein.
Refund Method: If the return is approved, the refund will be made by the same payment method used for the purchase. Refund processing time may vary depending on the payment method and bank.
Partial reimbursements
In certain cases, Rumbalist BCN may offer partial refunds under the following conditions:
Partial Event Cancellation: If an event is partially cancelled (e.g., a scheduling change that reduces the duration of the event), a partial refund may be offered in proportion to the cancelled segment.
Technical or Logistical Problems: In case of technical or logistical problems that significantly affect the quality of the event, a partial refund may be considered.
Special Requests: Attendees may request partial reimbursement for personal reasons that will be considered on a case-by-case basis. These requests must include a detailed explanation of the reason and any relevant documentation.
Evaluation and Approval: All requests for partial reimbursement will be evaluated by our team. We reserve the right to approve or reject such requests based on compliance with the conditions and the nature of the reported problem.
Refund Method: Partial refunds will be made through the same payment method used for the purchase, and the amount will be proportional to the ticket price and the portion of the event affected.
Partial Reimbursement Request Deadline: Partial reimbursement requests must be submitted within 7 business days after the event.
Return procedure from start to finish.
To make a return, follow these steps in detail:
Initiate Return Request
Email: Send an email to rumbalistbcn@gmail.com with the subject “Return Request” and include the following details:
- Copy of the ticket (in digital or physical format).
- Reason for the return request.
- Contact information (full name, telephone, and e-mail address).
Order number.
Phone: Call us at +34 676-631-492 during business hours (Monday to Friday from 10:00 to 18:00) and provide the same information as above.
Confirmation of Receipt:
- Once we receive your application, our team will send you a confirmation email within 2 business days, indicating that we have received your application and that it is in the process of being reviewed.
Application Review
- Our team will review your return request to verify that it meets the eligibility conditions. This process may take up to 5 business days.
- During the review, we may contact you to request additional information if necessary.
Decision on Remand
- Approval: If your refund request is approved, you will receive an email notification confirming the approval and refund details.
- Rejection: If your application is rejected, we will notify you by email, providing a detailed explanation of the reason for the rejection.
Reimbursement Process
- Once the refund is approved, the refund will be processed using the same payment method you used to purchase the ticket.
- Refund processing time may vary by payment method and bank, but generally takes 5 to 10 business days.
Notification of Reimbursement
- You will receive an email notifying you that the refund has been processed. We will include a summary of the amount refunded and the payment method used.
Problem Solving
- If you have any problems or have not received your refund within the indicated timeframe, please contact our team through the indicated support channels for further assistance.
Ticket Conditions
To ensure eligibility for a refund, entries must meet the following conditions:
Entry Status
- The ticket must be in its original condition and must not have been used to enter the event.
- Damaged, altered or tampered tickets will not be accepted for return.
Proof of Purchase
- A copy of the ticket along with the order number must be provided when requesting the return.
- Proof of purchase must match our sales records.
Reason for Return
- The refund must be justified by valid reasons such as cancellation of the event, rescheduling of the event that prevents the buyer’s attendance, or errors in the purchase (duplicity of tickets, errors in the date).
Application Deadline
- Refund requests must be made within 7 business days from the date of ticket purchase.
- Applications made after this deadline will not be considered.
Electronic and Physical Tickets
- Both electronic and physical tickets must meet the same return eligibility criteria.
- Electronic entries must be submitted in original format and must not have been scanned or used.
Exclusions
- No refunds will be accepted for tickets purchased from unauthorized resellers.
- No refunds will be issued if the event goes as planned and the reason for the refund is not related to a failure of Rumbalist BCN.
Non-Refundable Charges
- Additional charges, such as service fees or processing fees, are non-refundable.
- The refund will be applied to the ticket price only.
Applicable Products
Applicable Products
The following return policies apply to products and services offered by Rumbalist BCN:
Event Tickets
- General Entries: The above return policies apply. Return requests must comply with the eligibility conditions and procedure described.
- VIP tickets: These tickets are also subject to the same refund policies, including deadlines, conditions and procedure. Additional benefits provided by VIP tickets will not affect eligibility for a refund.
Event Packages
- Entrance Fee and Consumption Packages: Packages that include entrance fees and consumables (beverages, meals) may be refunded as long as the ticket has not been used and the benefits of the package have not been redeemed.
- Group Packages: For group packages, the return request must be made by the person who made the purchase. All tickets within the package must comply with the return conditions.
Reimbursement Methods and Deadlines
Bank Transfer
- Description: Reimbursements will be made by direct bank transfer to the applicant’s account.
- Process: Upon approval of the refund, you will be asked to provide your bank account details (name of account holder, account number, IBAN code).
- Deadline: The refund will be processed within 5 to 10 business days after approval of the return.
Credit/Debit Card Reimbursement
- Description: If the purchase was made by credit or debit card, the refund will be made to the same card used for the purchase.
- Process: Once the refund is approved, the reimbursement will be initiated through the payment system.
- Time: Refunds to credit or debit cards may take 5 to 10 business days to be reflected, depending on the issuing bank.
Store Credit
- Description: Alternatively, you can opt to receive store credit to use on future purchases.
- Process: Upon approval of the return, the credit will be applied to your account in our system.
- Term: The credit will be applied immediately upon approval of the return.
Partial Refunds
- Description: In cases of partial refunds, the amount will be proportional to the value affected.
- Process: The same procedure will be followed as for full refunds, depending on the original method of payment.
- Deadline: Deadlines for partial reimbursements are 5 to 10 business days.
Return Deadlines
- Request Review: Review of the return request may take up to 5 business days. Our team may request additional information if necessary.
- Notification of Approval or Denial: Notification of approval or denial of the application will be sent by e-mail within 2 business days after review.
- Refund Processing: The refund will be processed within 5 to 10 business days after approval, depending on the refund method selected.
- Refund Confirmation: You will receive an email confirmation once the refund has been completed.
Shipping and handling
Ticket Returns
- Description: Digital tickets do not require shipping costs, as there is no physical shipping involved. In case of physical tickets, the cost of return will be borne by the purchaser.
- Shipping: The shipping cost to return physical tickets is the responsibility of the purchaser. Shipping charges are non-refundable.
Return of Event Packages
- Description: Packages that include additional tickets and services must be returned complete. Shipping costs for the return of these packages are the responsibility of the purchaser.
- Shipping Charges: Shipping charges for returning complete packages will be at the buyer’s expense, unless the package is defective or incorrect.
Return Shipment Process
- Instructions: To return a product, send the item to the address provided on the return approval notice. Make sure the item is properly packaged to avoid damage during shipping.
- Shipping Confirmation: Keep the shipping receipt until you receive confirmation that we have received and processed your return.
Exceptions
- Defective or Incorrect Products: If the product received is defective or incorrect, Rumbalist BCN will cover the return shipping costs. You must contact us within 7 business days after receiving the product to coordinate the return at no additional cost.
